Shipping & Delivery

Last updated: July 29, 2026

We ship parcels as soon as possible Monday to Friday, excluding holidays. If we need to roast new batches of coffee for your order, it may take us up to 3 business days to ship your order. Orders with pre-order item(s) will be shipped together on the indicated pre-order date.

For orders shipping outside of Canada, your order may be subject to duties, taxes, or import fees charged by your country. If these aren't shown at checkout, they may still be charged upon delivery, and are your responsibility to pay.

Canada
Free shipping Canada wide on orders over $45 CAD. 

We use Canada Post, UPS, Purolator, and Fedex for our shipping. Please contact us if you prefer your order to be shipped with a specific courier.

Typical transit times are as following:

  • AB: 1 to 4 Business Days
  • BC & SK: 2 to 5 Business Days
  • MB & ON: 5 to 10 Business Days
  • QC: 5 to 10 Business Days
  • Maritimes: 6 to 14 Business Days
  • Yukon, NWT, and Nunavut: 5 to 12 Business Days

Rural areas may experience longer shipping times. Express shipping is available at extra cost.

Local Delivery (Edmonton, St. Albert, Spruce Grove, Stony Plain & Sherwood Park)
The minimum order amount for local delivery is $15 CAD and the delivery fee is $8 CAD. Free local delivery is available for orders over $45 CAD.

We deliver within Edmonton's city limits, St. Albert, Spruce Grove, Stony Plain, and Sherwood Park from Monday to Friday, excluding holidays. 

  • If your address is a house, we will ring your door bell or give you a call. Please let us know of any special instructions in the notes during check out.
  • If you live in an apartment building, condo, or other place with a special entrance, please leave us delivery instructions in the notes section of your order.

We mark all local orders as Delivered at the end of the day or following day.

All failed delivery attempts will be returned to our Cafe & Roastery to be picked up. If you would like your order to be reshipped, there will be an $8 CAD redelivery fee.

If you choose Free Local Delivery and the address you provided in not valid for our free delivery service, you will have the following options: 

  • Provide an Edmonton, St. Albert, Spruce Grove, Stony Plain, or Sherwood Park address.
  • Add items to your order to qualify for Free Shipping.
USA
Free shipping on orders over $57 USD including Hawaii, Alaska, and Puerto Rico.

We ship our orders to the USA using mainly UPS and Canada Post. Canada Post passes the parcel to USPS and you can track with both Canada Post and USPS using the same tracking number. In some cases, we also ship with DHL and Fedex. You can leave a note if you have a preferred courier and we will do our best to use them.

Typical transit time to USA is 4-9 business days. Express shipping via UPS and DHL is available at extra cost.

Some USA shipments via USPS may take a few days to be scanned in due to transshipment with our USA logistic partners.

Customs, Duties, and Tariffs
  • You are responsible for any customs and duty fees if deemed necessary by the US Custom service. Your order may be subject to brokerage and tariffs due to the continual trade negotiations. 
  • July 24, 2026 update: the U.S. Section 301 has taken effect. Where required, duties and taxes are calculated at checkout using current information available. Please see more information below in "Duties, Tariffs, and Customs"
  • August 29, 2025 update: The U.S. has eliminated the de minimis duty free exceptions for all shipment. Every low-value import are now subjected to full custom duties.
  • August 26, 2025 update: Duties Collected at checkout - any applicable import duties are calculated and collected at checkout. You will be able to see how much duties are before completing your purchase.
Europe
Free shipping to UK, Germany, Austria, Finland, Netherlands, Norway, Sweden, Switzerland, Belgium, France, Hungry, Iceland, Italy, Luxembourg, Malta, Portugal, Spain & Denmark on orders over 150 CAD.

We provide shipping via Canada Post who will pass it on to your national courier. We also provide shipping options via Fedex and DHL at an extra cost. Orders over $200 CAD ship free but we will choose the shipping method.

All shipping will have TRACKING numbers unless the "NO-TRACKING" option is selected.

Asia
Free shipping to Singapore, China, Hong Kong SAR, Japan, South Korea, Malaysia, Macao, and Taiwan on orders over $300 CAD.

⁠We provide shipping via Canada Post, UPS, FedEx, and DHL. Canada Post will pass it on to your national courier.

Orders over $300 CAD ship free with FedEx, and orders over $500 CAD ship free with DHL. All shipping will have TRACKING number unless the "NO-TRACKING" option is selected.

Philippines & Australia
Free shipping over $250 CAD.

We provide shipping via Canada Post who will pass it on to your national courier. We also provide shipping options via DHL, UPS, and Fedex at an extra cost.

Orders over $250 CAD ship free, but we will choose the shipping method. All shipping will have TRACKING number unless the "NO-TRACKING" option is selected.

Other Regions

We are currently shipping to additional countries not listed above on an order-by-order basis.

Please Contact Us if you have any questions.

Duties, Tariffs, and Customs

Customers are responsible for import duties, tariffs, and/or customs taxes. We cannot be held responsible for unexpected delays with the courier companies. We will try our best to assist you if needed with any issues that may arise.

Tariffs & Duties for U.S. Customers

The temporary Section 122 tariff ended on July 24, 2026, while new Section 301 tariffs began taking effect.

These rules do not apply equally to every product. Roasted coffee is currently exempt from the new Section 301 tariff, while some brewing equipment, accessories, and other products may be subject to duties depending on the product, its country of origin, and how it is classified by U.S. Customs. Low-value shipments are also no longer automatically exempt from applicable import charges.

Where required, duties and taxes are calculated at checkout using the current information available. These are government-imposed charges and may vary between products or future orders. We will continue updating our checkout as information becomes available.

For a history of tariffs and duties updates, please check out: U.S. Shipping: Tariffs & Duties for U.S. Customers.

Delays Due to Ongoing Disruptions

Orders shipping to certain regions in the world may experience delays due to ongoing disruptions affecting international logistics. This may include limited flight availability, routing changes, and customs delays. These factors are outside of our control, and delivery timelines may be extended beyond standard estimates.

Damaged Items

We try our best to ensure your order arrives safely to you. If you experience issues or receive a damaged item in your order, please Contact Us within 7 days of receiving the order, so we can rectify this for you as soon as possible. Any shipping issues due to improper information provided by the customer cannot be absorbed by our small business.

Please review FAQ and Returns, Exchanges & Warranty for more information.

Note: If we do not receive a response within 1 week from when we send notification about your package, we will cancel your order and issue a refund. Initial shipping fees will be subtracted from refunded value.

Delivered but Missing Packages

Once a parcel has been shipped, delivery is handled by the selected carrier. If your package is marked as "delivered", responsibility for the parcel transfers to the recipient. If you can't locate your order, we recommend checking with household members, neighbours, your building manager, or the delivery location first.

If you still need assistance, we're happy to review the tracking details with you. However, Rogue Wave is not responsible for packages that are lost or stolen after delivery, and any replacement order or reshipping costs will be the responsibility of the customer.