Frequently Asked Questions

Cafe

Do you have a cafe space to order a beverage and work?

Yes! We have an intimate cafe with about 30 seats with plug-ins along the benches and window bar.

Do you offer food? 

We have a small assortment of baked goods – both savoury and sweet– from local bakeries. Unfortunately at this time, we do not offer any hot lunches or larger meals.

Where are you located? 

You can find us in our Roastery & Cafe at the following address:
11322 119 St NW
Edmonton, Alberta
T5G 2X4

What are your hours?

Monday to Wednesday from  9 AM - 4 PM
Thursday to Friday from 9 AM - 5 PM
Saturday from 9 am 4 PM
Sunday CLOSED 

Coffee

Are your bags of coffee whole bean or ground? 

By default, our coffee is sold as whole beans. Coffee is at its best when it is freshly ground! However, we will grind your coffee upon request. If you would like your coffee ground, please let us know how you will be brewing it in the order notes so we can grind accordingly. 

Note: All grinders, brewers and water setups are different. We cannot guarantee that our grind will give you the best experience at home. We will not replace or refund pre-ground coffee.

When and where do you roast?

We roast Monday, Wednesday, and Friday during opening hours. Roasting days may be added depending on volume and high season. We roast on site at 11322 119 ST NW, Edmonton, Alberta, Canada.

Do you have any dark roast coffees?
We source our green coffee from micro lots, small family lots, and specialty lots. As such, we aim to accentuate and compliment the inherent flavor profiles brought forth by the terroir, process, and origin of the green coffee. We find that this is best achieved at a light to medium roast; therefore, all our coffees are light to medium roasts. If you would like the flavor profile found in dark roasts, visit How to Choose Your Coffee or Contact us. We want to find a coffee that fits your unique preference!

Shipping & Delivery 

For more detailed information on Shipping & Delivery, visit our Shipping & Delivery Page.
What qualifies for Local Delivery? 

An order qualifies for Free Local Delivery if the order is $35 or more AND is being sent to a valid Edmonton, St. Albert and/or Sherwood Park address. If you are outside of Edmonton or St. Albert's city limits, please use our Free Shipping Option. 

If you choose Local Delivery and the address you provided is not valid, you will have the following options: 
  1. Provide an Edmonton, St. Alberta or Sherwood Park address.
  2. Adjust your shipping method for the address on file at an additional cost (if below $40). 
  3. Add items to your order to qualify for Free Shipping. 
What qualifies for Free Shipping? 

We currently offer Free Shipping within the Canada on orders over $40CAD and Free Shipping to the US on orders over $ ~$33USD. 

When and how do you ship?

We currently ship orders Monday to Friday during regular business hours. Please allow 1-3 business days to process your order before shipping. You will receive an email with a tracking number once we have shipped your order.

Note: Free Local Delivery orders will not get a tracking number.

Do I have to pay Customs Fees when ordering from the US?

There are usually no custom fees unless the order is above $800. 

Do you ship outside of Canada and the US? 
We do ship outside of Canada and the US, but some restrictions apply. If you are unsure whether or not we ship to your area, feel free to Contact Us.

Subscriptions

When does my first recurring order ship?

For our subscription platform, any subscriptions that are signed up the 1st to 7th of the month are sent out that month. For subscriptions signed up outside those dates, coffees are sent out the following month. If you would like your coffee sooner or you would like any changes to your subscription it is best to Contact Us. 

Can I skip a month for a recurring Subscription? 

If you are going for a vacation or simply have too much coffee, you can simply manage your subscription. Simply Login and click Manage Your Subscription. 

Note: Manage Your Subscription feature is best used when skipping a full month. If you would like to delay within the month or receive your subscription early, it is best to email us hello@roguewavecoffee.ca. 

Can I add one-time item purchases to be shipped with my Subscription? 

Yes! You are able to add one time item charges to be shipped with your subscription. Simply Login, click Manage Your Subscription, Click Timeline, and Add Item to next scheduled subscription date. If you are unsure how to add the items, feel free to email us at hello@roguewavecoffee.ca. We will add it for you!

Wholesale

How do I start a Wholesale Account? 

Fill out this form, and we will get back to you in 1-2 business days. We will assess which Wholesale Program works best for you and your business, and provide you options.  If you have any questions regarding our Wholesale Partnership Program, feel free to email us at wholesale@roguewavecoffee.ca. 

I want to make a one-time large purchase of coffee for an event, milestone, and/or corporate gift. Should I fill out a Wholesale Application? 

Our Wholesale Partnership program is geared towards continuous purchases of coffee and/or equipment. If you are looking to make a one-time, large quantity purchase of coffee and/or equipment, feel free to reach out to hello@roguewavecoffee.ca! We will do our best to make your event a special one!

Accessible Options for Online Ordering

CAPTCHA is automatically coded on our platform as a security measure to prevent automated bot spamming and ensure a secure online environment for users. While this is crucial for maintaining the integrity of our services, we recognize that CAPTCHA can pose challenges for visually-impaired, dyslexic, autistic, and additional users who may use assistive technologies. We are working hard to find alternative solutions to expand accessibility of our online services. 

In the meantime, if you encounter difficulties with ordering, we encourage you to reach out to us directly at hello@roguewavecoffee.ca or call us at (825) 461- 5564 for assistance with placing online orders!

Support & Email

When should I hear back after emailing?

Our support hours are Monday to Friday from 8:30 AM MST to 4PM MST–excluding holidays. We try our best to reply to all emails within 1 to 2 business days. If you emailed us and we have not gotten back to you, feel free to follow-up! 

I asked a question on chat, and I keep receiving an automated message. What should I do? 

One of our team members will monitor the chat from Monday to Friday from 8:30AM MST to 4PM MST.  If you message between those times and are still receiving an automated response, we may have stepped away. Feel free to leave your email in the chat or follow-up with us at hello@roguewavecoffee.ca!